Returns

Refunds and Cancellations

At Chateau Noir, we take pride in providing quality products and a thoughtful shopping experience. While we hope you are completely satisfied with your purchase, we understand that returns or cancellations may sometimes be necessary. Please review the following policy to understand your rights and responsibilities as a customer.

Order Cancellations

Orders may be canceled only before they have been processed for shipment. Once items have been marked as processed, cancellations can no longer be accepted.
For items marked as Final Sale, please see the section below for details on cancellation timeframes.

Return Requests

To initiate a return, please use the Contact page to begin the RMA (Return Merchandise Authorization) process.
Return requests must be submitted within 14 days of receiving your item(s).
An RMA number is required for all returns and must be clearly visible on the outside of the return package.

Return Conditions

Items must be returned in 100% new condition, including original packaging, tags, and materials.
Returns showing signs of wear, use, damage, or mishandling will not be accepted.
All returns are subject to a 25% restocking fee.
Original shipping costs are non-refundable.
Customers are responsible for all return shipping costs, and items must be sent back using the same shipping method as originally used. We strongly recommend using a trackable and insured shipping service.

Refund Processing

For items returned directly to Chateau Noir (rather than the manufacturer), refunds will be processed only after we have received and inspected the returned item.
If the item is not returned in its original condition, the refund may be reduced or forfeited, depending on the extent of damage or missing components.

Manufacturer Defects & Shipping Damage

If your item appears to be defective, please contact the manufacturer directly. These issues must be resolved through the manufacturer’s warranty or return process.
In the case of damage caused during shipping, please contact us for assistance with filing a claim with the shipping carrier. Chateau Noir does not accept returns for items damaged in transit, but we’re happy to assist you—just reach out through our contact page.

Undeliverable Packages & Refused Deliveries

For packages returned due to non-delivery, refusal, or failure to pay import duties, the original shipping charges, any applicable import fees, and the cost of returning the package will be deducted from the refund.

International Orders & Import Fees

Customers are responsible for all import duties, taxes, and fees associated with receiving products shipped from outside the United States.
The country of origin for each product is clearly listed on the product listing page to assist with estimating any potential fees.

Final Sale & Brand Exclusions

Certain products, including those from specific featured brands or made-to-order items, may be designated as Final Sale and are not eligible for cancellation, return, or refund, in accordance with the manufacturer’s policies.
All Final Sale items will be:

Clearly marked on the product listing page
Noted at the shopping cart and checkout stages
Confirmed via automated email at the time of purchase

Questions or Concerns?

We’re here to help! If you have any questions, comments, or concerns at any point during your purchasing process, please don’t hesitate to reach out to us through our contact page. We’re happy to assist and ensure your experience with Chateau Noir is a positive one.